Privacy Policy

Last Updated: February 8, 2026

Important Notice: Auraxis Human Resource Services Pte Ltd ("AXHR", "we", "us", or "our") is committed to protecting your privacy and personal data in accordance with the Singapore Personal Data Protection Act 2012 ("PDPA").

1. Introduction

This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you:

Visit our website (www.auraxishr.sg)
Register as a job seeker or candidate
Engage our recruitment and HR services as a client
Communicate with us through any channel
Participate in our events or programs

2. Personal Data We Collect

2.1 From Job Seekers and Candidates

We may collect the following personal data:

Identification Information: Full name, NRIC/FIN/Passport number, date of birth, nationality, gender, photograph
Contact Information: Email address, phone number, residential address, LinkedIn profile
Employment Information: Resume/CV, work history, educational qualifications, professional certifications, skills, languages spoken, salary expectations, notice period, references
Assessment Data: Interview notes, psychometric test results, skills assessments, background verification results
Placement Information: Employment contracts, work permit/pass details, bank account information (for payroll if applicable)

2.2 From Client Companies

Company Information: Company name, UEN, business address, industry sector
Contact Persons: Names, job titles, email addresses, phone numbers
Hiring Requirements: Job descriptions, required qualifications, budget, hiring timelines
Commercial Information: Service agreements, invoicing details, payment information

2.3 From Website Visitors

Technical Data: IP address, browser type, device information, operating system
Usage Data: Pages visited, time spent, click patterns, referral sources
Cookie Data: As described in our Cookie Policy (see Section 9)

3. How We Collect Personal Data

We collect personal data through:

Online application forms and registration portals
Email correspondence and phone conversations
Face-to-face interviews and assessments
Third-party platforms (LinkedIn, job boards)
Background check providers and references
Client companies (for candidate referrals)
Website cookies and analytics tools
Publicly available sources (professional networking sites, company websites)

4. How We Use Your Personal Data

4.1 For Job Seekers and Candidates

To match you with suitable job opportunities
To present your profile to potential employers (with consent)
To conduct interviews, assessments, and reference checks
To facilitate background verification and work permit applications
To communicate job offers and placement arrangements
To provide career guidance and market insights
To maintain our candidate database for future opportunities
To comply with employment agency licensing requirements

4.2 For Client Companies

To understand your hiring needs and requirements
To source and present qualified candidates
To facilitate the recruitment process
To process service agreements and invoicing
To provide post-placement support and follow-up
To improve our services based on your feedback

4.3 For All Users

To respond to inquiries and provide customer support
To send relevant updates, newsletters, and market insights (with consent)
To improve our website and services
To comply with legal obligations and regulatory requirements
To protect our legal rights and prevent fraud

5. Disclosure of Personal Data

We may disclose your personal data to:

5.1 Third-Party Service Providers

Background Check Providers: For employment verification and reference checks
IT Service Providers: Cloud hosting (AWS, Google Cloud), email services, CRM systems
Payment Processors: For invoicing and payment processing
Assessment Platforms: For psychometric and skills testing
Marketing Tools: Email marketing, analytics (Google Analytics, Facebook Pixel)

5.2 Client Companies

With your explicit consent, we share candidate profiles with potential employers for recruitment purposes.

5.3 Government Agencies

Ministry of Manpower (MOM) - for work permit/pass applications and employment agency compliance
Immigration & Checkpoints Authority (ICA) - for foreign worker documentation
Personal Data Protection Commission (PDPC) - upon lawful request
Other regulatory bodies as required by law

5.4 Auraxis Group Companies

As a subsidiary of Auraxis Group, we may share data with our parent company and affiliates for business administration and consolidated reporting.

5.5 Legal and Professional Advisors

Lawyers, auditors, and consultants when necessary for legal compliance or business operations.

6. Cross-Border Data Transfers

Your personal data may be transferred to and processed in:

Philippines: Through our partner agent for cross-border recruitment services
Cloud Services: Data may be stored on servers located outside Singapore (e.g., AWS Asia-Pacific regions)

We ensure appropriate safeguards are in place, including:

Contractual data protection clauses with service providers
Compliance with PDPA requirements for overseas transfers
Encryption and secure data transmission protocols

7. Data Retention

We retain your personal data for the following periods:

Active Candidates: As long as you remain active in our database (typically 2 years from last contact)
Placed Candidates: 7 years from placement date (for warranty and legal compliance)
Unsuccessful Candidates: 1 year from last application (unless you request earlier deletion)
Client Records: 7 years from end of engagement (for commercial and tax compliance)
Website Analytics: 26 months (Google Analytics default)

After these periods, data is securely deleted or anonymized unless legal obligations require longer retention.

8. Your Rights Under PDPA

You have the following rights regarding your personal data:

8.1 Access

You may request a copy of the personal data we hold about you.

8.2 Correction

You may request correction of inaccurate or incomplete personal data.

8.3 Withdrawal of Consent

You may withdraw consent for marketing communications or data processing (subject to legal and contractual restrictions).

8.4 Data Portability

You may request your data in a commonly used format for transfer to another service provider.

8.5 Deletion

You may request deletion of your data (subject to our legal retention obligations).

To exercise these rights, please contact us at:

Email: dpo@auraxisgroup.sg

Phone: +65-9685-0606

Address: 26 Sing Ming Lane, #05-123, Midview City, Singapore 573971

We will respond to your request within 30 days.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Enable website functionality (essential cookies)
Analyze website traffic and user behavior (Google Analytics)
Remember your preferences and settings
Serve relevant content and advertisements

You can manage cookie preferences through our cookie consent banner and your browser settings. Note that disabling essential cookies may affect website functionality.

Third-Party Cookies: We may use Google Analytics, Facebook Pixel, and LinkedIn Insights. These third parties have their own privacy policies.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal data:

Encryption: SSL/TLS encryption for data transmission, encrypted storage for sensitive data
Access Controls: Role-based access, multi-factor authentication for staff
Regular Backups: Secure, encrypted backups with offsite storage
Security Audits: Regular security assessments and penetration testing
Staff Training: Mandatory data protection training for all employees
Confidentiality Agreements: All staff and contractors sign NDAs

However, no internet transmission is completely secure. You are responsible for maintaining the confidentiality of your account credentials.

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

12. Links to Third-Party Websites

Our website may contain links to third-party sites (job boards, social media, client websites). We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing personal data.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by:

Posting a notice on our website
Sending an email to registered users
Updating the "Last Updated" date at the top of this policy

Your continued use of our services after changes constitutes acceptance of the updated policy.

14. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your personal data:

Data Protection Officer (DPO):

Email: dpo@auraxisgroup.sg

Phone: +65-9685-0606

Address: 26 Sing Ming Lane, #05-123, Midview City, Singapore 573971

Website: www.auraxishr.sg

15. Complaints

If you believe we have not handled your personal data in accordance with this Privacy Policy or the PDPA, you may file a complaint with:

Personal Data Protection Commission (PDPC)

Website: www.pdpc.gov.sg

Email: info@pdpc.gov.sg

Address: 10 Pasir Panjang Road, #03-01 Mapletree Business City, Singapore 117438

16. Whistleblowing and Ethics Reporting

If you wish to report concerns about unethical conduct, data privacy violations, fraud, or other compliance issues related to AXHR or its operations, you may use our confidential whistleblowing channel:

Whistleblowing Hotline (Auraxis Group):

Email: whistleblow@auraxisgroup.sg

All reports are treated with strict confidentiality and investigated promptly. Whistleblowers are protected against retaliation in accordance with Singapore law and Auraxis Group policies.

You may report anonymously if you prefer. We encourage reporting of any suspected violations including:

Data privacy breaches or mishandling of personal information
Fraud, corruption, or financial misconduct
Discrimination or harassment
Violations of employment laws or regulations
Unethical business practices
Any other serious compliance concerns

Company Information:
Auraxis Human Resource Services Pte Ltd
UEN: 202557948C
EA License No: 26C3297
26 Sing Ming Lane, #05-123, Midview City, Singapore 573971